FAQ
Find some answers here
How long does delivery take?
Standard delivery typically takes 2–5 working days depending on your location. Rural areas may experience slightly longer shipping times.
Can I return my order?
Yes! If you're not 100% happy, you may return your item within 7 days of receiving it at your own cost. The product must be unused and in its original condition. Please contact us to arrange a return.
Do you offer refunds?
Absolutely. Once we receive and inspect your return, a refund will be processed to your original payment method within 5–7 business days.
How do I track my order?
Once your order has been shipped, you'll receive a tracking number via email or SMS to keep an eye on your parcel.
What payment methods do you accept?
We accept all major debit and credit cards, instant EFT, and Payflex for easy, secure payments.
What makes LITH products different?
Our products are designed with everyday functionality and travel needs in mind, tested by real travelers, and built for durability, style, and ease.
Do you ship internationally?
Currently, we only deliver within South Africa, but we're working on expanding soon. Stay tuned!
How do I contact you?
You can reach us at:
📧 info@lithstore.co.za
📞 060 783 6163
Or via our Contact Us page.
Couldn't find your awswer?
We are here to help. If you could not find the information you were looking for, please reach out to us directly. Our team is eager to assist you.